Customs Connect Group Limited Privacy
Customs Connect Group Limited and associated companies, company number: 09917825, (Customs Connect Ltd: 06924179, Customs Connect Digital 11293371, Customs Connect Digital Solutions Limited 11296330, Customs Connect Europe Limited 0424829, Customs Connect Europe BV 53120426. This Privacy Notice is issued on behalf of these entities so when we mention “Customs Connect Group Ltd”, “we”, “us” and “our”, we are referring to these companies, and as applicable, the relevant company responsible for processing your information. We will let you know which entity is the controller of your personal data either in our website terms or when your purchase a product or service from us.
Customs Connect Group Ltd is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit it from), including when you create an account with us and/or log in to our customer portal, subscribe to our software or services, submit a query through our ‘Contact Us’ page and sign up for our newsletter. It also tells you about your rights and how the law protects you.
1: Important information
This Privacy Notice supplements the other notices and terms published on our website (including our “legal statement” and our terms and conditions relating to our software solution(s) (Software Solution(s)) (Terms) and is not intended to override them.
Customs Connect Group Ltd is the controller and responsible for your personal data.
To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
Deborah Doran is our data privacy manager (DPM). If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact our DPM in writing, either by:
Post: Customs Connect Group Limited, HQ Clippers Quay, The Quays, Salford, Manchester M50 3XP,
or, by using the “contact us” submission form on our website.
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Please note our website is not intended for children and we do not knowingly collect data relating to children.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Our website includes links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should also read their privacy notices to understand what personal data they collect about you and how they use it.
2: The data we collect about you
We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.
We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
We do not collect any special categories of personal data or any information about criminal convictions and offences.
Failure to provide personal data
If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel our service. We will notify you of this at the relevant time.
3: How personal data is collected
We collect personal data in the following ways:
Direct interactions: You may provide personal data when you sign up for an account on our website, subscribe or sign up for a free trial or a full version of our Software Solution(s), log in to our customer or software user portals, complete online forms (including the “Contact Us” part of our website), request or place an order for our services, our Software Solution(s) subscribe to our mailing list or otherwise or correspond with us (by post, phone or email).
Publicly available sources: We may collect personal data from publicly available sources such as Companies House (or registrars in other countries) the Electoral Register and credit reference agencies, based inside and outside the UK.
Third parties: We may receive personal data from: (a) analytics providers (b) advertising networks; (c) search information providers; (d) our suppliers such as website support and maintenance providers (and in each case, these third parties may be based outside the UK).
4: How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
to perform the contract we are to enter into or have entered into with you;
to comply with a legal obligation; and
where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
Legitimate interests, and what those interests are and how they are recorded. Purpose– Below are the legitimate interest behind the processing of data
Approval letter to gain authorisation
VAT and Company Registration checks
Finance, Company Credit checks
Contact details for online meetings/calls
Terms & Conditions
Analysis of their Customs Data and movement
Audit of processes
Implementing customs controls
Training, face to face/online
Contact data on our Marketing List
Necessity – The processing of data necessary for the above purposes
Analysis of Customs data and processes is an essential requirement to enable our Consultants to carry out the function tasked within the customer’s contract and held within individual client files on our servers.
Contact data is kept on our Marketing List once connected/engaged
Balancing – The legitimate interest is not overridden by the individual’s interests, rights or freedoms. At any time, permission can be withdrawn and data removed from our access and servers.
Generally, you will only receive marketing communications from us; (a) if you have requested information from us; or (b) purchased services from us and have not opted out of receiving marketing or unsubscribed from our mailing list; or (c) you have provided your consent to receiving marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent; or (d) if we have another basis to send you the marketing communications.
We will not share your personal data with third parties outside of the group of Customs Connect Group Ltd entities, for their marketing purposes.
We may analyse your personal data to form a view on what services we think may be of interest to you.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
How to opt out
You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email. You can also withdraw your consent to marketing at any time by contacting us (using the contact details set out above.
Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
Change of purpose
We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
5: Disclosure of your personal data
We may have to share your personal data with third parties that are not members of Customs Connect Group Ltd, further details of whom are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
Most of Customs Connect Group Ltd’s processes, procedures and systems are shared across the Customs Connect Group Ltd group, which means that we may need to share your personal data between us. We make sure that access to your personal data is limited to only those entities that have a specific need, for example if they provide services on behalf of or to another member of Customs Connect Group Ltd.
6: International transfers
Some of our external third parties are based outside UK, therefore your personal data may be transferred outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data;
we use specific contracts which give personal data the same protection it has in UK with our services providers.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
7: Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8: Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We may update our data retention practices from to time and you can request details by contacting us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
9: Your legal rights
You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact us.
You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that
personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may change this Privacy Notice from time to time by updating this page. Please check it regularly to ensure you are aware of any changes.
This Privacy Notice was last updated on 12 August 2022.
Part 1 – Types of personal data
Contact data: billing address, email address and telephone number Financial data: bank account and payment card details
Identity data: first name, last name, username or similar identifier, and job title
Marketing and communication data: your preferences in receiving marketing from us and our third parties and your communication preferences
Profile data: your password, email address, purchases or orders made by you, your interests, and preferences
Technical data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
Transaction data: details about payments to and from you and other details of services you have purchased from us.
Part 2 – Lawful basis for processing and processing activities
The lawful basis upon which we may rely on to process your personal data are:
Consent: you have given your express consent for us to process your personal data for a specific purpose.
Contract: the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you.
Legal obligation: the processing is necessary for us to comply with legal or regulatory obligation.
Legitimate interest: the processing is necessary for our or a third party’s legitimate
interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
Type of data
Lawful basis for processing
to register you as a new customer
identity & contact
to perform our contract with you
To permit access to your user account, use of our Software Solution(s), manage payments, fees and charges and debt recovery
Identity, contact, financial, transaction and marketing & communications
to manage our relationship with you and notifying you about changes to the Terms
identity, contact, profile & marketing & communications
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
identity, contact & technical
Type of data
Lawful basis for processing
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising
identity, contact, profile, usage, marketing & communications & technical
as necessary for our legitimate interests in studying how customers use our services, to develop them, to grow our business and to inform our marketing strategy
to use data analytics to improve our website, services including Software Solutions, marketing, customer relationships and experiences
technical & usage
as necessary for our legitimate interests to define types of customers for our services, to keep our website and/or Software Solutions updated and relevant, to develop our business and to inform our marketing strategy
to make suggestions and recommendations to you about services (including Software Solutions) that may be of interest to you, including promotional
identity, contact, technical, usage & profile
as necessary for our legitimate interests to develop our services and grow our business
Part 3 – Your legal rights
You have the following legal rights in relation to your personal data:
Access your data: you can ask for access to and a copy of your personal data and can check we are lawfully processing it
Correction: you can ask us to correct any incomplete or inaccurate personal data we hold about you
Erasure: you can ask us to delete or remove your personal data where: (a) there is no good reason for us continuing to process it; (b) you have successfully exercised your right to object (see below); (c) we may have processed your information unlawfully; or (d) we are required to erase your personal data to comply with local law. We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.
Object: you can object to the processing of your personal data where: (a) where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms; (b) where we are processing your personal data for direct marketing
purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and in such circumstances, we can continue to process your persona data for such purposes.
Restrict processing: you can ask us to us to suspend or restrict the processing of your personal data, if: (a) you want us to establish the accuracy of your personal data; (b) our use of your personal data is unlawful, but you do not want us to erase it; (c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw your consent: you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.
Part 4 – Third Parties
Group companies: other companies in the Customs Connect Group Ltd who may be acting as joint controllers or processors and who are based in the UK and provide ancillary services as part of our general service offering IT and system administration services and/or undertake leadership reporting
Service providers: acting as processors based who provide IT and system administration services, web hosting services, merchant services (including payment gateway providers) and analytical services.
Some of our Software Sortition’s are currently hosted by: DigitalOcean LCC Company Reg: 5118787 251 Little Falls Drive, Wilmington, New Castle, DE, 19808;
We use Stripe to collect payments due for our Software Solutions
Professional advisors: acting as processors or joint controllers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services
HM Revenue & Customs, regulators and other authorities: acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances
Third parties: third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice
Part 5 – Glossary
Aggregated data: information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject
Controller: a body that determines the purposes and means of processing personal data
Data subject: an individual living person identified by personal data (which will generally be you)
Personal data: information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
Processor: a body that is responsible for processing personal data on behalf of a controller
Special categories of personal data: information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation
ICO: Information Commissioner’s Office, the UK supervisory authority for data